Reference

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Got a question about your account, a payment, or how access works in your state? We've pulled together the questions we hear most and answered them clearly — no runaround.

Account setupPayPal & Venmo paymentsState eligibilityWithdrawal stepsLive chat help
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soccerodds Browse the Questions We Get Most

Browse the Questions We Get Most

This FAQ page covers the specifics: how to open your account, how deposits work through PayPal, Venmo, and Play+ prepaid, what identity verification involves, and how we handle withdrawals. If you're in New York or anywhere else eligible, state law determines your access — we cover that too. Each answer is written for the actual question, not a generic placeholder response. We've

organized topics so you can scan down quickly and find what applies to your situation. If your question isn't listed, live chat is the fastest path to a real answer. We update this page when the questions shift, so check back if something changes on your account or with a payment method. The sections below cover account, payments, withdrawals, access, and support

in that order.

  • PayPal
  • Venmo
  • Play+ prepaid
  • Live chat
GET HELP NOW

Ways to Reach Our Support Team

If the FAQ doesn't cover your situation, we have direct channels to get you sorted. Live chat is the quickest route for account and payment questions. Email works well for anything that needs documentation attached, like an ID verification issue. Check the help center for step-by-step account walkthroughs before reaching out — it often has what you need without the wait.

Live Chat Open the chat icon from any page inside your account. Live agents handle payment and account questions directly — no bot loop to push through first.
Email Support Send account verification documents or billing questions to our support address. We reply with a reference number so you can track the response.
Help Center Step-by-step account walkthroughs for deposits, withdrawals, and identity verification are available in the help center. Search by topic to find the right path.
PLATFORM AT A GLANCE

What the Platform Supports

3
Local payment methods: PayPal, Venmo, Play+
Web + Mobile
Account access on any device, no app download needed
SSL
Encrypted account and payment connections
English
Full English-language support and account interface
WHY ANSWERS HERE ARE RELIABLE

How We Keep This FAQ Accurate

We write and maintain this FAQ as the operator — not a third-party site aggregating generic answers. Every answer reflects how our actual account flow, payment processing, and support channels work. We don't publish figures we can't back up, and we don't pad answers with claims about licences or payouts we haven't verified. When something changes — a payment method update, a new state eligibility status — we update this page to match.

First-party answers

Every FAQ answer comes from the team that runs the platform. We describe our own account flow, not a generic version of someone else's system.

No invented figures

We don't publish withdrawal speeds, payout rates, or player counts we can't verify. Answers stay factual and describe the actual process instead.

State-law honesty

We're clear that access depends on your state's laws. We don't claim nationwide availability or imply eligibility where it doesn't apply.

Updated when things change

Payment rails, account verification steps, and support channels do change. We update FAQ answers to reflect the current state of the platform, not the old one.

Frequently Asked Questions

These are the questions we see most often from people opening accounts, making deposits, and checking on withdrawals. Read through before reaching out — your answer is likely right here.

Access depends on your state's laws and whether online casino or sportsbook activity is permitted where you are. We serve eligible states only — check during account setup to confirm your location qualifies.

Log into your account, go to the cashier section, and select your preferred method — PayPal, Venmo, or Play+ prepaid. Follow the on-screen steps to link and confirm the transfer from your wallet.

We ask for a government-issued photo ID and may request proof of address. Upload these through your account settings. Verification is required before your first withdrawal can be processed.

Withdrawal timing depends on your chosen method and whether identity verification is complete. PayPal and Venmo withdrawals move through once your account is verified and the request is reviewed by our team.

Yes — the full account, cashier, and lobby load through your mobile browser. No app download is needed. Open your browser on iOS or Android and log in the same way you would on desktop.

First, check that the transfer was confirmed on your PayPal, Venmo, or Play+ side. If it shows sent there but not in your account, contact live chat with the transaction reference and we'll look it up.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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